When will my order ship?
We dispatch orders within 1 business day; orders placed before 2:00 PM EST typically ship the same business day. Standard U.S. delivery then takes 3–5 business days.
Where do you ship?
We currently ship within the United States only, to all 50 states.
How much is shipping?
Shipping is free on U.S. orders over $35. A flat $5.95 rate applies to orders under $35, and every order ships with tracking.
Are your products safe for babies?
Yes. Our items are made with baby-safe materials and designed with your baby’s safety in mind. Always follow the age guidance and instructions on the packaging and supervise your child during use.
How do I choose the right size?
Each clothing and diaper product lists age-based sizing. When in doubt, size up to allow a little room to grow.
What is your return policy?
We offer free 30-day returns. Unused items in original packaging can be returned within 30 days of delivery using a prepaid label we provide. For hygiene reasons, some baby-care items cannot be returned once opened. See our Return & Refund Policy for full details.
How do I track my order?
You will receive an email with a tracking link once your order ships. Please allow up to 24 hours for tracking to begin updating.
What payment methods do you accept?
We accept Visa, Mastercard, American Express, Discover, PayPal, Apple Pay, Google Pay and Shop Pay. All payments are processed securely.
How can I contact you?
Email management@lissbabystore.com or call +1 601 265 4318 (Mon–Fri, 9am–5pm EST). We reply within 24 hours.