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ITT GLOBAL LLC
30 N Gould St 60056, Sheridan, Wyoming 82801
+1 601 265 4318
management@lissbabystore.com
Mon–Fri, 9am–5pm EST

Questions? We reply within 24 hours.

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Privacy policy

Shipping Policy

At Lissbaby (operated by ITT GLOBAL LLC), we know how much you look forward to your order arriving, so we ship quickly and keep you updated. This Shipping Policy explains how and when we process, ship and deliver orders within the United States.

Order Processing

Orders are processed Monday through Friday, excluding U.S. federal holidays. We dispatch orders within 1 business day, and orders placed before 2:00 PM EST typically ship the same business day. During launches, promotions and peak seasons, processing may take 1 additional business day.

Shipping Destinations

We currently ship within the United States only, including all 50 states. At this time we do not ship internationally or to freight-forwarding addresses. Please make sure your shipping address is complete and correct at checkout — we are unable to reroute a package once it has shipped.

Shipping Rates & Delivery Times

Free standard shipping on all U.S. orders over $35.
A flat rate of $5.95 applies to standard orders under $35.
Estimated delivery is 3–5 business days after dispatch (please allow up to 7 during peak periods).

Every order ships with tracking. Delivery estimates are provided by our carriers and are in addition to processing time.

Order Tracking

Once your order ships, you will receive a confirmation email with a tracking number and a link to follow your parcel. Please allow up to 24 hours for tracking to begin updating.

Shipping Delays

Occasionally delivery may be delayed by factors outside our control, such as carrier disruptions, severe weather or high-volume periods. We appreciate your patience and will always do our best to help.

Lost, Stolen or Damaged Packages

If tracking shows delivered but you have not received your parcel, please check with household members and neighbors and allow 24–48 hours. If it still does not arrive, contact us and we will open an investigation with the carrier. If your order arrives damaged, email us within 48 hours of delivery with photos so we can make it right.

Contact

ITT GLOBAL LLC, 30 N Gould St 60056, Sheridan, Wyoming 82801 · management@lissbabystore.com · +1 601 265 4318 (Mon–Fri, 9am–5pm EST).

Return & Refund Policy

We want you and your little one to love every Lissbaby product. If something is not quite right, this Return & Refund Policy explains how to return eligible items and receive a refund. Lissbaby is operated by ITT GLOBAL LLC.

30-Day Free Returns

You may return eligible items within 30 days of delivery, and returns are always free — we provide a prepaid return label and never charge you for return shipping.

Return Conditions

To be eligible, items must be:

Unused, unwashed and in the same condition you received them;
In their original, undamaged packaging with all tags, labels and seals intact;
Accompanied by proof of purchase (order number or receipt).

Non-Returnable Items

For the health and safety of every baby, and in line with U.S. hygiene standards, we cannot accept returns on the following once opened or used:

Feeding items (bottles, nipples, teethers, pacifiers, breast pumps and accessories);
Diapers, training pants and potty-training products;
Personal-care, grooming and health items;
Gift cards.

This does not affect your rights regarding items that are faulty, damaged or not as described.

How to Start a Return

Email management@lissbabystore.com with your order number and the reason for your return. We will review your request and email you a prepaid return label along with simple instructions.

Refunds

We issue your refund to the original payment method within 2 business days of the carrier's first scan of your return package — you do not need to wait for it to reach us. Depending on your bank or card issuer, it may take a few additional business days for the funds to appear. There are no restocking fees.

Exchanges

The fastest way to get a different size or item is to return the original (if eligible) and place a new order. If you need help, our team is happy to assist.

Damaged, Defective or Incorrect Items

If your order arrives damaged, defective or incorrect, contact us within 48 hours of delivery with your order number and clear photos. We will arrange a free replacement or a full refund at no cost to you.

Contact

ITT GLOBAL LLC, 30 N Gould St 60056, Sheridan, Wyoming 82801 · management@lissbabystore.com · +1 601 265 4318 (Mon–Fri, 9am–5pm EST).

Privacy Policy

ITT GLOBAL LLC (“Lissbaby”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what we collect, how we use and protect it, and the choices you have. It applies to our website and any related services (the “Site”).

Information We Collect

Information you provide: name, shipping and billing address, email address, phone number and order details when you make a purchase, create an account, subscribe to our newsletter or contact us.
Payment information: processed directly by our PCI-DSS-compliant payment providers. We do not see or store your full card number.
Automatically collected: device and browser type, IP address, pages viewed and similar analytics data collected through cookies and similar technologies.

How We Use Your Information

To process, fulfill and deliver your orders and provide customer support;
To send order confirmations, shipping updates and service messages;
To send marketing emails where you have opted in (you may unsubscribe at any time);
To improve our Site, products and shopping experience;
To detect and prevent fraud and to comply with our legal obligations.

How We Share Information

We never sell your personal information. We share it only with trusted service providers who help us operate our business — such as payment processors, shipping carriers, and analytics and email providers — and only to the extent necessary to perform their services. We may also disclose information where required by law or to protect our rights.

Cookies

We use cookies and similar technologies to keep your cart working, remember preferences, analyze traffic and personalize content. You can control cookies through your browser settings; disabling some cookies may affect Site functionality.

Data Retention & Security

We retain personal information only as long as necessary to fulfill the purposes described here or as required by law. We use industry-standard technical and organizational measures, including encryption at checkout, to protect your data. No method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

Your Privacy Rights

Depending on where you live (including under the California Consumer Privacy Act, as amended by the CPRA), you may have the right to request access to, correction of, or deletion of your personal information, and to opt out of the “sale” or “sharing” of personal information. We do not sell personal information. To exercise any right, email management@lissbabystore.com and we will respond in accordance with applicable law. We will not discriminate against you for exercising your rights.

Children’s Privacy

Although we sell products for babies and children, our Site is intended for use by adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will delete it.

Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their policies.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes are effective when posted on this page with a revised effective date.

Contact

ITT GLOBAL LLC, 30 N Gould St 60056, Sheridan, Wyoming 82801 · management@lissbabystore.com · +1 601 265 4318.

Terms of Service

These Terms of Service (“Terms”) govern your access to and use of our website and your purchase of products from Lissbaby, a brand operated by ITT GLOBAL LLC (“we”, “us” or “our”). By using our Site or placing an order, you agree to these Terms.

Eligibility

You must be at least 18 years old, or the age of majority in your state, and able to enter into a binding contract to purchase from us.

Products, Pricing & Availability

We strive to display our products, colors and prices accurately, but we do not warrant that descriptions or other content are error-free. All prices are in U.S. dollars and are subject to change without notice. Products are subject to availability, and we reserve the right to limit quantities or discontinue any product at any time.

Orders

Your order is an offer to purchase. We reserve the right to accept, refuse or cancel any order — including after an order confirmation is sent — for reasons such as suspected fraud, pricing errors or stock issues. If we cancel an order for which you have paid, we will issue a full refund.

Payment

Payment is due at the time of purchase through our approved payment methods. By submitting payment information, you represent that you are authorized to use the payment method provided.

Shipping & Returns

Shipping, delivery, returns and refunds are governed by our Shipping Policy and Return & Refund Policy, which are incorporated into these Terms by reference.

Product Safety & Intended Use

Our products are intended for the care of babies and children and must be used only as intended and in accordance with all instructions, age recommendations and warnings on the packaging. Adult supervision is required at all times. Inspect items before each use and discontinue use if a product shows signs of damage or wear.

Intellectual Property

All content on this Site — including text, graphics, logos, images and design — is the property of ITT GLOBAL LLC or its licensors and is protected by U.S. and international intellectual-property laws. You may not copy, reproduce or use any content without our prior written permission.

Prohibited Use

You agree not to use the Site for any unlawful purpose, to infringe our or others’ rights, or to interfere with the security or proper functioning of the Site.

Disclaimer of Warranties

Except where prohibited by law, the Site and products are provided on an “as is” and “as available” basis without warranties of any kind, express or implied, including implied warranties of merchantability and fitness for a particular purpose. Some states do not allow the exclusion of certain warranties, so some exclusions may not apply to you.

Limitation of Liability

To the fullest extent permitted by law, ITT GLOBAL LLC will not be liable for any indirect, incidental, special or consequential damages arising from your use of the Site or products. Our total liability for any claim will not exceed the amount you paid for the product giving rise to the claim.

Indemnification

You agree to indemnify and hold harmless ITT GLOBAL LLC and its officers and employees from any claims or expenses arising out of your breach of these Terms or misuse of the Site.

Governing Law

These Terms are governed by the laws of the State of Wyoming and the United States, without regard to conflict-of-law principles.

Changes to These Terms

We may update these Terms at any time. Changes take effect when posted on this page. Your continued use of the Site constitutes acceptance of the revised Terms.

Contact

ITT GLOBAL LLC, 30 N Gould St 60056, Sheridan, Wyoming 82801 · management@lissbabystore.com · +1 601 265 4318.

Frequently Asked Questions

When will my order ship?

We dispatch orders within 1 business day; orders placed before 2:00 PM EST typically ship the same business day. Standard U.S. delivery then takes 3–5 business days.

Where do you ship?

We currently ship within the United States only, to all 50 states.

How much is shipping?

Shipping is free on U.S. orders over $35. A flat $5.95 rate applies to orders under $35, and every order ships with tracking.

Are your products safe for babies?

Yes. Our items are made with baby-safe materials and designed with your baby’s safety in mind. Always follow the age guidance and instructions on the packaging and supervise your child during use.

How do I choose the right size?

Each clothing and diaper product lists age-based sizing. When in doubt, size up to allow a little room to grow.

What is your return policy?

We offer free 30-day returns. Unused items in original packaging can be returned within 30 days of delivery using a prepaid label we provide. For hygiene reasons, some baby-care items cannot be returned once opened. See our Return & Refund Policy for full details.

How do I track my order?

You will receive an email with a tracking link once your order ships. Please allow up to 24 hours for tracking to begin updating.

What payment methods do you accept?

We accept Visa, Mastercard, American Express, Discover, PayPal, Apple Pay, Google Pay and Shop Pay. All payments are processed securely.

How can I contact you?

Email management@lissbabystore.com or call +1 601 265 4318 (Mon–Fri, 9am–5pm EST). We reply within 24 hours.

Order Tracking

Once your order ships, you will receive a confirmation email with a tracking number and a link to follow your parcel every step of the way. Please allow up to 24 hours after receiving this email for tracking to begin updating.

Haven’t received a tracking email?

Please check your spam or promotions folder first. If you still cannot find it, email management@lissbabystore.com with your order number and we will resend your tracking details right away.

Tracking hasn’t updated?

Carriers occasionally take 24–48 hours to scan a parcel into their network, and updates can pause over weekends and holidays. If your tracking has not moved for more than 3 business days, contact us and we will investigate with the carrier.

Need help?

Our team is here Monday–Friday, 9am–5pm EST at management@lissbabystore.com or +1 601 265 4318.

Payment Options

We offer a range of trusted payment methods so you can check out quickly and securely:

Visa, Mastercard, American Express & Discover
PayPal
Apple Pay & Google Pay
Shop Pay

Secure Checkout

All transactions are encrypted and processed through PCI-DSS-compliant payment providers. Your full card details are never stored on our servers, and your billing information is used solely to process your order.

Currency

All prices and charges are in U.S. dollars (USD).

Questions?

Email management@lissbabystore.com or call +1 601 265 4318 (Mon–Fri, 9am–5pm EST).

About Us

Lissbaby is a U.S.-focused baby brand on a simple mission: to make caring for your little one calmer, safer and more joyful. We design and curate thoughtful essentials — from feeding and bath to sleep and everyday care — chosen for the materials, safety and gentle details that matter most to parents.

Who We Are

Lissbaby is operated by ITT GLOBAL LLC, a U.S.-registered company based in Sheridan, Wyoming. Every order is backed by responsive customer care and our promise of free U.S. shipping over $35 and free 30-day returns.

Our Promise

Baby-safe, carefully selected materials
Honest product information — no exaggerated claims
Fast dispatch and free, tracked U.S. shipping over $35
Free 30-day returns and real human support

Get in Touch

ITT GLOBAL LLC, 30 N Gould St 60056, Sheridan, Wyoming 82801 · management@lissbabystore.com · +1 601 265 4318 (Mon–Fri, 9am–5pm EST).

Our Story

Lissbaby began with a feeling every parent knows — the mix of love, hope and care that comes with looking after a new little life. We wanted the products in our own home to be gentle, safe and genuinely useful, without the clutter or the over-promises.

Made for Real Parenthood

So we built a brand around the essentials families actually reach for every day: feeding sets that survive the mess, bath-time that feels calm, and soft layers for cozy naps. We focus on baby-safe materials, thoughtful details and clear, honest information so you can choose with confidence.

Thoughtfully Made, Honestly Sold

We believe good baby products shouldn’t be complicated. We keep our range focused, our claims honest and our customer care personal. When you shop Lissbaby, you are supported by free shipping over $35, free 30-day returns and a real team ready to help.

From Our Family to Yours

Thank you for letting us be a small part of your parenting journey. Lissbaby is operated by ITT GLOBAL LLC, Sheridan, Wyoming. Questions? Email management@lissbabystore.com.

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